FTD Flowers Review: Blooming Past The Competition?

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Bouquet of white roses on wood tableFlowers have a way of brightening up a space and a person’s day. If you’re bad at remembering special occasions and don’t have time to go to your local florist, FTD can send you reminders and deliver an arrangement to your recipient the day of ordering.

With numerous arrangements to choose from, you’re bound to find the perfect gift for your loved one. Plus you can add on a card, candy or other items to show how much you care. Read our review of eco-friendly FTD below to learn more about this online floral delivery service.

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Article Overview

FTD Flowers

4.45 / 5
FTD Flowers
Customer Service & Reputation 4.0
Pricing 4.3
Options to Choose From 4.0
Areas for Delivery 5.0
Eco-Friendly Practices 5.0

Pros

  • Very competitive product pricing
  • Excellent delivery options, even Sundays and holidays in many locations
  • Good variety of flowers, plants, gift baskets, candy, etc.
  • Eco-friendly practices, with Veriflora and Fair Trade designations
  • Can cancel orders up until it's en route
  • 24/7 customer service by phone
  • A number of positive user reviews about their complaint resolution

Cons

  • Service/shipping fees higher than most
  • No live chat
  • Many complaints about delivery problems (e.g., late delivery, showing up at wrong address, no delivery at all)

Key Features

  • Offers a variety of FTD floral arrangements, plants, stuffed animals, chocolates, balloons, desserts and a handful of specialty gift baskets
  • Veriflora certification which is the industry’s gold standard certification for supporting sustainable growing practices
  • Fair Trade designation which recognizes companies committed to certain environmental and labor practices
  • 7-day satisfaction guarantee
  • FTD flowers same day delivery is available in some locations with an FTD florist nearby as long as the order is placed by 2 p.m. in the recipient’s time zone

Price

  • $67.50 for one dozen, fresh-cut, long-stemmed red roses with a vase
  • $19.99 next day shipping

Promo Code

Get 10% off sitewide at FTD via this link. We also have a dedicated FTD coupon page where our readers can find and discuss other offers.

Customers Who Love And Hate FTD

Positive Reviews

Ordered a bouquet of roses and prosecco for mother’s day. They arrived as planned on Saturday, looking great (my mum sent me a pic). International ordering was simple, just pick your country and they show you what is available to order. All you have to do is pick and follow the prompts. – Laura N., Sitejabber 5/16/2018

FTD was a delight. I ordered flowers to be delivered same day, at a very reasonable cost compared to others. They got them there on time, without any issue, and they are beautiful. Thank you for making this easy FTD! – M. Scottegaard, Trustpilot 10/6/2017

Negative Reviews

I ordered same day flowers, got an email that they were delivered..NOPE…no delivery and no flowers. Called FTD and they said oops you received that email by mistake. The florist in that location wasn’t able to deliver them. Really? This is the second time this has happened with FTD! DO NOT order from them…they’re horrible! – Kristine E., Trustpilot 3/25/2019

I ordered a specific arrangement to be sent to a family member, what she received wasn’t even close to what I ordered. I have sent numerous emails with photos without any response at all. No customer service whatsoever!! – Diane K., BBB 3/7/2019

Don’t Forget The Card’s Message

Take your card message up a notch by learning how to do different lettering as shown in this video below.

What Are Some FTD Alternatives?

Visit FTD’s Website

FTD is one of dozens of online flower and gift basket delivery sites. Want to shop around? Be sure to check out our article where we compare more than 10 of the best places to order flowers online. We even give you our recommendations for online flower delivery companies that specialize in eco-friendly practices.

What is your most common reason/holiday for sending flowers?

About The Author:

One of Kimberly’s favorite things to do is cook. She is trying her best to be more conscious about the nutrients she puts into her body and enjoys trying new recipes. Kimberly grew up helping her dad with the family garden and hopes to have her own garden some day. She enjoys brightening up her dishes with the food mother nature can provide and enjoys composting her produce scraps.

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Amanda
FTD did not deliver my flowers as promised. I received no communication that the flowers were not going to arrive or were not delivered on the day promised. I called FTD to check what happened to the delivery and was connected with a rep who spoke very limited understandable English. At first she lied and said the flowers will be upgraded and delivered on Mother’s Day. Then after I asked her to confirm the order, she told me there was no florist available to make the order. With the strong language barrier, I was on the phone for 60 minutes only to learn my Mother was not going to receive flowers on Mother’s Day. FTD should not take orders online if you cannot fill them. FTD should not hire non-English speaking foreigners to answer the customer service line. It shows me they do not care about making your customer happy and fixing their customers issues. I would not want others to experience the pain caused by FTD flowers.
Christina
If I could give this company 0 stars I would. I get my grandma and mom flowers online because I’m out of province every year. Last year for mother’s day I ordered in advance and only one of my recipients received their flowers. I didn’t get notified that the other wasn’t received. I called them and they apologized and upgraded my original order and sent it out. THIS YEAR neither of my recipients got their flowers even though I spent over $200. I only got notified of one being not delivered. This is by far the worst service I’ve had to deal with. Next year I’m not even going to try.
Artur
I ordered flowers for my daughter’s birthday on December 26th. A happy birthday greeting card was written with a vase and lilac flowers. Came white flowers without a vase with Christian symbols were delivered. Although we are Jews, I was very surprised how you can send a delivery without reading a postcard … Terrible service.
Ash23
I recently used FTD for ordering some flowers for a client and liked their selection of more formal looking bouquets.
MraCByTheSea
Just curious, did you happen to get a view of your clients’ flowers? Did he/she/they like them? I had a bad experience thus my questions.